Since “Sanjivan Ashram” is an NGO, its refund policy will differ significantly from a for-profit business. Here’s a sample refund policy tailored to the context of charitable donations, which is the primary form of income for most NGOs:

Sanjivan Ashram Donation Refund Policy

General Principles:

Sanjivan Ashram is deeply grateful for the generosity of its donors. As a non-profit organization dedicated to [mention your NGO’s specific cause, e.g., providing education to underprivileged children, offering healthcare services, etc.], we rely on the support of individuals and organizations to fulfill our mission. We understand that circumstances may change, and we strive to handle refund requests with fairness and transparency.

Donation Refund Guidelines:

• Unintended Donations: If a donation was made in error (e.g., incorrect amount, duplicate transaction), please contact us within [Number, e.g., 7] days of the transaction. We will investigate the matter and, if the error is verified, process a full refund.
• Recurring Donations: Donors who have set up recurring donations can cancel or modify their contributions at any time by contacting us or through the online donation portal (if applicable). Refunds for recurring donations will generally not be issued for past transactions, but we will promptly cancel future scheduled payments upon request.
• Designated Donations: If a donation was made for a specific project or purpose, and that project is canceled or significantly altered, we will make reasonable efforts to contact the donor and offer the option to redirect the donation to another similar project or to receive a refund.
• General Donations: Donations made without a specific designation are considered unrestricted gifts that support the overall mission of Sanjivan Ashram. Due to the nature of charitable contributions, refunds for general donations are typically not granted.
• Processing Refunds: Approved refunds will be processed using the original payment method within [Number, e.g., 10-14] business days.
• Documentation: For all refund requests, please provide the following information:
  • Donor’s full name
  • Date of donation
  • Donation amount
  • Transaction ID or reference number (if available)
  • Reason for refund request
• Contact Information: All refund requests should be directed to:
  • [Email Address: dhekiajulidarpan@gmail.com]
  • [Phone Number: 7086309554]
  • [Physical Address: Dhekiajuli, DT. Sonitpur, 784110, Assam Dhekiajuli, Sonitpur (Assam)-784110]

Exceptions:

• Sanjivan Ashram reserves the right to refuse a refund if we suspect fraudulent activity or misuse of the donation system.
• Refunds may be denied if the donated funds have already been allocated and utilized for the intended purpose.

Policy Updates:

This refund policy is subject to change without prior notice. Any updates will be posted on our website.

Important Considerations for NGOs:

• Transparency: Clearly communicate your refund policy to donors.
• Record Keeping: Maintain accurate records of all donations and refund requests.
• Legal Compliance: Ensure your refund policy complies with all applicable laws and regulations regarding charitable donations.
• Donor Relations: Handle refund requests with sensitivity and professionalism to maintain positive donor relationships.

Remember to replace the bracketed information with your NGO’s specific details. It is also highly reccomended that you have this policy reviewed by a legal professional.