1. Introduction

Sanjivan Ashram (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our organization, including donors, volunteers, beneficiaries, website visitors, and other stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By engaging with Sanjivan Ashram, you acknowledge and agree to the practices described in this policy.  

2. Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically through your interactions with our website and services. The types of information we collect may include:  

• Contact Information: Name, address, email address, phone number.
• Donation Information: Donation history, payment details (processed securely by third-party payment processors), and related information.
• Volunteer Information: Application details, background checks (where applicable), contact information, and volunteer activity records.
• Beneficiary Information: Personal details, needs assessments, and program participation records (collected with appropriate consent).
• Website Usage Information: IP address, browser type, operating system, pages visited, and other technical information collected through cookies and similar technologies.
• Communication Information: Records of correspondence, including emails, letters, and phone calls.
• Photographs and Videos: Where consent is given, we may collect photographs and videos of our activities, events, and beneficiaries.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Process Donations: To process and acknowledge your donations, and to comply with legal and financial obligations.
• To Manage Volunteer Activities: To recruit, train, and manage volunteers, and to track volunteer hours and activities.
• To Deliver Programs and Services: To provide support and assistance to beneficiaries, and to monitor and evaluate program effectiveness.
• To Communicate with You: To respond to your inquiries, provide updates on our activities, and send newsletters and other communications.
• To Improve Our Website and Services: To analyze website usage and trends, and to enhance the user experience.
• To Comply with Legal Obligations: To comply with applicable laws and regulations, and to respond to legal requests.
• To share stories: Where consent is given, to share stories that highlight the work that the NGO does.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party service providers who assist us with payment processing, website hosting, data analysis, and other operational functions. These providers are contractually obligated to protect your information.  
• Legal Authorities: When required by law, or to protect our rights and safety, or the rights and safety of others.
• Partners: With your consent, we may share your information with partner organizations that collaborate with us on specific projects.
• Publicly: Where consent is given, photos and videos may be shared publicly via social media, and our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:  

• Secure Storage: Storing data on secure servers and implementing access controls.
• Encryption: Encrypting sensitive data, such as payment information.
• Regular Security Assessments: Conducting regular security assessments and audits.
• Staff Training: Training our staff on data privacy and security best practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.  
• Correction: You can request that we correct any inaccuracies in your personal information.  
• Deletion: You can request that we delete your personal information, subject to legal limitations.  
• Opt-Out: You can opt-out of receiving marketing communications from us.  
• Consent Withdrawal: You can withdraw your consent to our processing of your personal information, where applicable.

To exercise these rights, please contact us at the contact information provided below.  

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to collect information about your browsing activities. You can control the use of cookies through your browser settings.  

9. Children’s Privacy

We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13 without parental consent.  

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by other means.  

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sanjivan Ashram [Address: Dhekiajuli, DT. Sonitpur, 784110, Assam Dhekiajuli, Sonitpur (Assam)-784110] [Email Address: dhekiajulidarpan@gmail.com] [Phone Number: 7086309554]

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.Sources and related content